Service & Support
People make a difference
Our commercial teams consist of experienced and skilled employees. All with academic and working experiences from the different stages in the aquatic value chain. They are working hard every day to provide support and service to existing customers as well as attending to enquiries.
The Benchmark Genetics service concept
Our Service Concept
To ensure that we live up to our ambitions, we have established The Benchmark Genetics Service Concept for Atlantic salmon genetics. This includes the three steps: Pre-delivery, At delivery and Post-delivery.
Regular calls and follow up by the sales representative to ensure that all the necessary information and preparations are in place well ahead of the delivery
Every document needed for transport and import are prepared well ahead of the shipment to ensure a smooth and hassle-free delivery
To manage the hatching in the best possible way, you need to be aware of which date you can expect the eggs to hatch. Our hatching calculator gives you three optional calculations:
- Estimated date of hatching, standard temperature
- Estimated hatching date based on different day temperatures
- Average temperature to obtain hatching at a specific date
We are stressing to be present with sales or technical support at as many deliveries as possible
Number of eggs, Size of eggs, eyed egg control, temperature and ice left in the box. Any deviations are registered and reported into our quality control system, VIS
All customers are followed up by calls from our sales representative in the weeks following the delivery to check on how the eggs are performing
Our trained and experienced technical staff are happy to support and answer technical and biological questions related to the inlay of the eggs, start-feeding and the continuing development of the fry.
Sometimes our customers are experiencing biological issues. In case these relate to the quality of the genetics, we have established a claims team consisting of technical staff, fish health specialists, geneticists, and other qualified members.
Each claim is registered as deviations in VIS, and our sales representative will follow up the customer to understand and solve the situation in the best possible way.
Every spring, we are conduct an ova survey asking our customers to contribute to sharing data on mortalities, egg quality, hatching success, start-feeding. The anonymized data is presented in a final report and shared with the respondents for further benchmarking.
BreedControl is a system designed to give superior control of the company‘s breeding operations by managing the production, products, and deliveries.
The system collects data from the entire production chain, including genetic data, product and habitat quality, sales, deliveries as well as animal health information and GHG data. Combining these data with IoT and Business Intelligence, we can monitor our operational KPIs in real-time and identify opportunities for improvements in the earliest manner.
Continuing to provide our customers with the best service available, we have developed a customer portal to BreedControl, called “My Pages”. Here, our customers can access critical information related to deliveries (future and historical), including product data, contracts, invoices, shipment information and certificates.
For more information and access to the system, please contact your local sales representative.
Existing users may log in using the button below or the corresponding button in the main menu.