Service & Support

As a customer of Benchmark Genetics, we want you to have an experience that goes beyond placing an order and receiving a shipment of products. Our ambition is to deliver the best customer experience in the aquatic breeding industry and to build long-lasting relationships with our clients. Want to know more about our customer service and support?

People make a difference

Our commercial teams consist of experienced and skilled employees. All with academic and working experiences from the different stages in the aquatic value chain. They are working hard every day to provide support and service to existing customers as well as attending to enquiries.

The Benchmark Genetics service concept

To ensure that we live up to our ambitions, we have established The Benchmark Genetics Service Concept for Atlantic salmon genetics.  This includes the three steps: Pre-delivery, At delivery and Post-delivery.

Pre-delivery

At delivery

Post-delivery

BreedControl

BreedControl is a system designed to give superior control of the company‘s breeding operations by managing the production, products, and deliveries.

The system collects data from the entire production chain, including genetic data, product and habitat quality, sales, deliveries as well as animal health information and GHG data. Combining these data with IoT and Business Intelligence, we can monitor our operational KPIs in real-time and identify opportunities for improvements in the earliest manner.

Continuing to provide our customers with the best service available, we have developed a customer portal to BreedControl, called “My Pages”. Here, our customers can access critical information related to deliveries (future and historical), including product data, contracts, invoices, shipment information and certificates.

My Pages is still at an early stage and will be continuously developed with new functionalities according to our customer’s needs and expectations.

Bara Gunnlaugsdottir, Head of Digital Technologies, Benchmark Genetics

For more information and access to the system, please contact your local sales representative.

Existing users may log in using the button below or the corresponding button in the main menu.

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